Roofing FAQ's

Do I have to replace my roof?

Many roofing companies are out to sell you a new roof whether you need one or not.  
So what do you do?


Step one is to have a roof inspection done to determine the current state and potential lifespan of the existing roof.  Sometimes the only solution is to replace the roof, while other times a partial replacement or a more extensive repair proves to be the most cost effective solution to help extend the life for your roof. 


Step two is to review the options provided by your roofing professional and inquire about the pros and cons of each option so that you have all the info you need to make the best decision for your property.  


You may also elect to replace your roof regardless if there's an issue simply because of the evolution of roofing products that have gone to market within the last decade. 

How Long Will My Roof Last?

Typically, you can expect a new roof to last 10-30 years. The actual lifespan of a roof varies greatly depending on the type of materials used, the quality of installation, the health of all the components that make up the roofing system, and the roof's exposure to the elements. 


If you opt for an economical approach, such as light shingles, no underlayment, or roof-over the existing roof, then you can expect the lifespan of the roof to be on the lower end of the spectrum. 


A more thorough approach, such as heavier/upgraded shingles, full underlayment on the deck, drip edge, etc., will perform significantly better over the long-term and, ultimately, yield a longer roof life. 

Why is my roof leaking in winter?

It’s not the roof that’s leaking! It's a condensation issue masking itself as a roof leak, which is a common occurrence over the winter months; you hear a dripping sound, notice a stain on the ceiling or see water droplets around a skylight and immediately assume a roof deficiency.   


Condensation occurs when hot or humid air comes in contact with a cold surface, resulting in the formation of water droplets. The culprit is usually inadequate ventilation, kitchen or bathroom fans venting into the attic, or gaps, holes or missing sealant at various points around the home.  Roof or attic inspections are best in this case to truly diagnose the issue.  

If I get a new roof do I also need new eavestroughs?

That depends.  If the eavestrough system is functioning normally and you’re not experiencing any pooling, overflowing or dripping, it’s not essential to replace it.


But be aware that a newly installed roof will shed water at a much faster rate than your old roof, which may expose weaknesses in the eavestrough system and lead to drips, pooling, overflowing and possibly ice damming in the winter months. 


The age and condition of the trough system is a key factor when deciding on replacement. Speak with your roofing professional about options, as it’s always easier to replace both the roof and the troughs at the same time. 

What is ice damming?

An ice dam is a ridge of ice that forms at the edge of the roof and prevents melting snow from draining off the roof. The melted snow then backs up behind the dam and under the shingles and can cause leaks, damage to shingles and other components, and premature roof failure. 


Ice damming is generally the result of inadequate ventilation, poor drainage, or a deficient install. While in some cases ice damming cannot be eliminated permanently, there are steps that can be taken to minimize the damming and ensure that even if ice dams are present, they do not penetrate into the home or cause damage to the roof.  

I just had my roof repaired; why is it still leaking?

Two possibilities: 1) the deficiency was repaired but there is residual water that will show until it evaporates, or 2) the origin of the leak was not properly diagnosed.  


Leaks are tricky; just because they appear on the kitchen ceiling, around the bathroom light or inside the bedroom closet, doesn’t mean that the source of the leak is directly above that area. The origin of the leak can often be 10-20 feet away from where it’s actually appearing in the home. 


Water always follows the path of least resistance, which means that you could have a leak on one side of the home that only shows up on the other side. The key is to have your roofing professional thoroughly assess the entire roof – not just the area where you see the leak. Doing so will allow the true source of the leak to be revealed and the appropriate repairs to be made.  

Do you offer a warranty?

Yes. Strategy Roofing Solutions offers a 10-year labour warranty on all new roof installations. Manufacturer warranties vary by product.  Warranties for repairs are outlined in our Service Agreement.



I bought some shingles, can you install them?

No.  Shingles make up only one component of a roofing system. The entire system needs to be assessed and quoted accordingly in order to ensure the home is properly protected for as long as possible. 

How long does it take to install a roof?

The duration of every new roof install is unique to each home. Depending on size, pitch, square footage, condition of roof deck, and the intricacies of the building envelope itself, a new roof can be installed in as little as a day, or take several weeks.   

I had 25-year shingles installed; why do I need a new roof after just 10 years?

Every shingle manufacturer specifies how their product is to be installed in order to maximize its life. Just because the shingles have a 25, 30 or even 50-year lifespan, if they’re not installed correctly or if the other components of the roofing system were not assessed, you can expect the roof to fail prematurely.  


Shingles are only one component of the roofing system. Installing 25-year shingles on a roof without examining the rest of the system not only results in the roof failing prematurely, but will also allow other issues (i.e. leaks, mould, wood rot, etc.) to brew beneath the shingles and cause costly problems well before the 25-year mark.